Home / FAQs

1. When will my order be shipped?

Non-personalized products are shipped within 1 working days, and personalized products are shipped within 2--5 working days.

2. Will the engraving be delayed?

Engraving will be delayed by about one working day than normal products.

3. How long will it take for my order to arrive?

We provide logistics services delivered within 3-15 working days, with a variety of timeliness and prices for you to choose. When you select an address for an order, a selection page will automatically pop up.

4. How to change the address and consignee?

Please contact us via Contact Us or email: sales@soitisjewelry.com in time.

5. Can I buy your products on Amazon?

Yes, our brand is authorized to sell on Amazon.